Frequently Asked Questions
- Why did I get a Notice or Wheel Clamp (Boot)?
Unauthorized parking on Private Property has been an ongoing battle for property owners in the City of Greater Sudbury and other centres for years. As the most powerful deterrent for enforcing parking restrictions, wheel clamping will always be the no.1 choice for problem areas under persistence abuse. Clamping is undoubtedly the best tool to tackle this problem, ensuring compliance with the relevant rules and regulations far more than any other method available.
- Do I have to pay the Private Parking Notice?
Yes. Private Parking Notices must be paid within fourteen (14) business days. If you fail to pay your notice within the allotted time period, administration fees will apply. If your Notice remains unpaid for 30 days, your notice will be sent to a collection agency and your plate will be entered into our Scofflaw database. Once entered into our Scofflaw database, your vehicle is subject to getting clamped should your vehicle be found parked on any properties managed by DriveWatch Security Inc. A removal fee plus outstanding Notice fees will have to be paid prior to release of your vehicle.
- Why is Wheel Clamp (Boot) removal fee so much?
With the increase in industry cost, such as gasoline, insurances, wages and cost of doing business, we feel the removal fee is justified. In most cities that carry this service, removal fees average between $100 and $200 dollars.
- Can I dispute the Notice or Wheel Clamp (Boot)?
Yes. Persons wanting to dispute their notice must do so in writing within seven (7) working days of the date that appears on your notice. You can dispute your notice HERE or in writing to:
DriveWatch Security Inc.
Parking Management Department
P.O. Box 2153, Station A
Sudbury, Ontario P3A 4S1
- Is Wheel Clamping legal?
Yes. Under the Laws of Trespass, Laws of Contract and Tort Laws, wheel clamping is legal. As an agent of the property, we are within our legal rights to use wheel clamps or have your vehicle towed and charge fees for our services.
- Can I pay my Private Parking Notice online?
Yes. You can pay your Private Parking Notice here or you can mail in your payment to the address below or call our office between 9am and 4pm Monday to Friday.
DriveWatch Security Inc.
Parking Management Department
P.O. Box 2153, Station A
Sudbury, Ontario P3A 4S1
- Do the fees include H.S.T.?
Yes. The fees collected are not fines. Private Parking Notices and clamp removal are subject to H.S.T. Our H.S.T. number is 816433296RT0001. Note that if you are self-employed, you may claim the fees as a write off.
If you have any further questions, you can call the office at 705.521.1065.
- What is the DriveWatch Security Inc. refund policy?
Voluntary payments must be made within seven (7) business days. You may dispute your Parking Notice here. Disputes are reviewed on the 23rd of each month or the following Monday if the 23rd falls on a weekend or holiday. If your Dispute is successful, you will be contacted by mail with the details of the Dispute. DriveWatch Security Inc. can only process a refund when directed to do so by the Review Panel. To Claim a refund, you will need proof of payment (a printed DriveWatch Security Inc. receipt or your credit card statement), as well as the original ticket. Once you have all the documentation and your receipts, call us at 705.521.1065 to arrange for your refund.